Using Social Media in Risk Communication, an example of 119 video .

Have you ever wondered how much time a person spends on social media?  According to Hackernoon.com, the average American adult (18+) spends 2 hours, 51 minutes on their smartphone every day. So it seems true that the media is an effective tool for users to share their ideas and exchange opinions. Technologies relating to strategic trends are experiencing significant changes or reaching critical tipping points in capability or maturity. Today, I want to share some information about public safety that the Taiwanese government promotes by using social media.

119 has always been the first digital number to be immediately responded to in an emergency.  The 119 system is also the nerve center that drives firefighting and disaster relief energy when a major disaster occurs. In essence it is the brain of the 119 system and must be stimulated and accurate.  The 119 report operation used to rely on manual methods for reporting and dispatching which were slower and increased response time. Also it could be difficult  to dispatch large-scale fire-fighting vehicles to the correct address. Thus  the reporting personnel are under the double pressure of working long hours and trying to make no mistakes which will make it  difficult to maintain a high level of acceptable services.


In the fierce  21st century competition, urban safety has become an important indicator for assessing the quality of the city. The Taiwanese Council has set up a modern intelligent computer-assisted service dispatch system to  increase the city's urban competitiveness and to continue to protect the citizens. An important component of the new system is video 119.

Taipei Fire Department has strengthened the service of disaster relief and ambulance, and improved the efficiency of serving people. The "Video 119" was built to allow people to use it immediately when they have a report request.

This service can send the report location information and live video to the reception counter of the Taipei Municipal Government Fire Department 119. It will provide the caller with a video interview with the dispatcher. The dispatcher can visually report the actual needs of the scene and will send the information to the reporter's mobile phone. The video below shows the process.

To enhance its 119 emergency dispatch service to its full capacity and efficiency, the Taipei Fire Department has developed「Video119 App」 which is designated for all citizens of Taipei City in case of any inquiries of emergency reports. The Video 119 App is accessible to all citizens any time and anywhere.  

 「The Video119 App」has plenty of remarkable features including giving the precise location of  the case reporter or the incident location.  It can also control the case reporter’s camera remotely at the discretion of the operators.  Other features include live CPR instruction while speaking to an operator, as well as live streaming camera images which gives operators an instant view of the entire scene as well as  sufficient information to make a much smoother dispatching process.

This is an successful example below:

Get ready to download the APP?  Here is the information:

Android download

                                                                                                     

                                                                                              

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Traditional Application - caller describe issue to operator

                                                                                                                               

       

With the APP, the operator can actually see what is going on and give an appropriate response.                                                                                                                                      

 By sending live picture of the scene the caller can assist the dispatcher in sending the appropriate vehicles.